Maizee Ziu
map-marker Lawrence, Kansas

Line was busy

Generac system needs reprogrammed. I don't think the solar panels are working. I've had bills over $200. Please tell me what to do Just answer the phone
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Kaizen Teb

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Verified Reviewer

Inverter box is beeping loudly

My solar system is not working. The company filed bankruptcy and closed Thier doors permanently and I cant get ahold of anyone to fix my system that still have a 30 yr warranty on
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Loss:
$31
Cons:
  • Suck in customer service

Preferred solution: Full refund

User's recommendation: Don’t use

Featured
Ronald B Exb

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Verified Reviewer
| map-marker Athens, Georgia

Pink Energy Solar isn't Financially benefiting me

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I'm very disappointed with myself for going solar with pink energy. The system was installed early October 2021, and I didn't get the system up and running until late April 2022.

Do to poor workmanship. The day I got home that the system was installed, I called the foreman who was over the system install. There were unnecessary holes in my exterior wall, more than half of the conduit fittings wasn't tight at all, the conduit wasn't plum, level, nor was it straight. Insulation was installed in my attic which was hand tossed all in one area.

A crew return about a week later with insulation but without the blower and just hand tossed it in, covering most of the attic but not all. It is called blow in insulation because it takes a blower to blow it and fluff it so that it get in the cracks. I'm still not at all satisfied with the insulation that was installed. I received the system inspection late December 2022.

Georgia Power called me mid-February to do the meter swap and wanted me to turn the Inverter power on, so they could make sure the system was ready to run. I did what was asked of me, but there was no power because it wasn't connected by the installers. So Georgia power put me back on the waiting list until the system was ready for the meter swap. It was about 2 weeks before a technician came and completed that task.

Now the system is up and running, I don't see the benefits that I was sold on by the sales person. I have as told by the sales person (Joshua Baker) at my dining room table late July 2021 that I would be 79% solar. On average of the past 12 months that I was averaging about $250 a month for power and with 79% solar on average my monthly power bill would on average be $40 to $60 a month.

Now it's been 4 full month with the system up and running and the most I've seen is about $50 off my bill. They have the worst customer service, never call back nor answer emails.

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User's recommendation: Don’t do it!

Patricia G Rwc

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Verified Reviewer
| map-marker Aliquippa, Pennsylvania

My panel is saying it has an error.

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Original review Apr 02, 2023
My panel is still reading error so my solar is not working. In the meantime my husband passed and he used to deal with all this. I need service and don't know who to go to. I am still paying my payments but no solar is working.
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Ronald B Exb

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Verified Reviewer

Pink Energy Solar isn't Financially benefiting me

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Updated by user Sep 15, 2022

Poor customer service, sale person lie to you to make the sale and the workmanship of the of the insulation is very poor

Original review Sep 15, 2022
I'm very disappointed with myself for going solar with pink energy. The system was installed early October 2021, and I didn't get the system up and running until late April 2022.

Do to poor workmanship. The day I got home that the system was installed, I called the foreman who was over the system install. There were unnecessary holes in my exterior wall, more than half of the conduit fittings wasn't tight at all, the conduit wasn't plum, level, nor was it straight. Insulation was installed in my attic which was hand tossed all in one area.

A crew return about a week later with insulation but without the blower and just hand tossed it in, covering most of the attic but not all of it. It's called blow in insulation because it takes a blower to blow it and fluff it so that it get in the cracks. I'm still not at all satisfied with the insulation that was installed. I received the system inspection late December 2022.

Georgia Power called me mid-February to do the meter swap and wanted me to turn the Inverter power on, so they could make sure the system was ready to run. I did what was asked of me, but there was no power because it wasn't connected by the installers. So Georgia power put me back on the waiting list until the system was ready for the meter swap. It was about 2 weeks before a technician came and completed that task.

Now the system is up and running, I don't see the benefits that I was sold on by the sales person. I have as told by the sales person (Joshua Baker) at my dining room table late July 2021 that I would be 79% solar. On average of the past 12 months that I was averaging about $250 a month for power and with 79% solar on average my monthly power bill would on average be $40 to $60 a month. Now it has been 4 full month with the system up and running and the most I've seen is about $50 off my bill comparing it to last year without solar.

4 months later, I'm out of pocket of about $600 for power and the solar loan compared to not having solar and just sticking with paying the power bill alone. Something needs to happen here. Upgrade my system no charge or just simply remove it.

I've call every week of every month since I had this system and still haven't got anything done about it. As well, customer service keep giving me the run around.
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Loss:
$599
Cons:
  • And workmanship
  • Worst customer service

Preferred solution: I’m looking for a price reduction or for them to make this 35% solar system into the 80% solar system which I’m paying for and what the sales person told me what I was getting

2 comments
Jase Vmq

I’m experiencing the exact same production issues. Not at all what they sold me on and still have not received the promised rebate. Cannot get through to customer service either.

Guest
reply icon Replying to comment of Jase Vmq

As of 09/21/2022 pink energy has gone out of business leaving more then half of their customers with a now working system and the bill to the loan company.

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DONALD F Eez

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Verified Reviewer
| map-marker Jacksonville, Illinois

3 g modem

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i have a 3 year old system a 30000 dollar system with a 3g modem srec is threatening to bill me because my system is not reporting even though it is online i have a service aggrement with your company are you honoring your service contract ? will you install a 5g modem?
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User's recommendation: ABSOLUTELY NOT

Charles B Sen

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Verified Reviewer
| map-marker Belleville, Illinois

W2 can't log in on web

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...Can't get my W2 for taxes , need now... ...right now right now need need them right now now not after court now now now the quick grey fox jumped over the lazy brown dog
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Christopher S Nln
map-marker Westville, Illinois

Solar is not working

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Had this system for three years and it has not worked at all and Im paying my regular power bill and the solar and I am paying about 800 a month and Im not seeing no difference in my freaking bill.
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User's recommendation: Do not do it

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Summerfield, North Carolina

Problem

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Pink Energy - Problem
Pink Energy - Problem - Image 2
Pink Energy - Problem - Image 3
Pink Energy - Problem - Image 4
My solar is not working since three months ago , so I need help to fix it, the problem is, it is not delivered energy to grid
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User's recommendation: I need a good service

Donna H Bkl

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Verified Reviewer

Pissed off customer

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Pink Energy - Pissed off customer
Weve had problems with our system ever since we had it put on For the past 6 months our solar system has NOT a worked at all Weve had 3 appts and its been no call no show on each appt Find out that Pink Energy has closed their business We are paying for something that isnt even been working and no way to get ahold of anyone We are paying over 400.00 a month and if we dont it goes towards our credit There are several lawsuits and today we also made a lawsuit towards them !! Its pretty sad that you get something to try and help and you get screwed!!
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Loss:
$53

Preferred solution: Full refund

User's recommendation: Absolutely NOTTTTT

Matthew S Pzl

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Verified Reviewer

Can’t get ahold of no one all I need is my w2

I just need to talk to someone can someone tell how I can get ahold of them or not ? Can I just let my tax person know that the went outta business
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Preferred solution: W2

Kelvin A Hvp

Question about my battery

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I couldn't find a phone number to actually call pink energy. All the numbers I have would not connect. I ended up contacting generac directly who was able to resolve my issues, but no advise on contacting pink energy which has filed bankruptcy.
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Preferred solution: Whatever I was promised

User's recommendation: Look for another solar company

travis c Ytr

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Verified Reviewer

You filed bankruptcy

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Need of answers. You can take these panels back. I am going to get a lawyer. Solar panels are big investment and nobody from this company ever emails or andlything.
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Preferred solution: Full refund

Chad d Dmx

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Verified Reviewer

Service for my existing system

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This company has sold me panels stating that they would run my entire house they are only running about 40% I have had contact with somebody from here discussing that those panels should run 80 to a 100% and that they was going to send somebody out to fix the panels and and compensate me for any fees that have occurred along the way I have yet to hear from anybody else see anybody else Email for anybody else so if I don't get the information that I need in a timely fashion I'll take the next step and then that is not going to Cheap because I now know that the Attorney General has a lawsuit against pink energy in the way they've done business so if I don't receive compensation and my panels fixed in a timely fashion my next phone call will be there and I will join anyone else on that list that got suckered in by this clown Don't use them they're scam artists

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Loss:
$80

Preferred solution: As of right now I'm not exactly sure how I want to go about this but someone needs to contact me

User's recommendation: Do not use them

Ainsley Xyg

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Verified Reviewer
| map-marker Brodheadsville, Pennsylvania

No response

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Updated by user Dec 13, 2022

Things have gotten worse due to they filled for bankruptcy. We now have a system that doesn’t work and no one to fix it under warranty.

Original review Nov 07, 2022
Hard to get in contact with. No return calls after they said they would. Promises of helping you out but never happens.
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User's recommendation: Good product but no customer service and call backs

Anonymous
map-marker Kansas City, Missouri

Your ripping me off for something that's not functioning properly. You put a lean on my

My electric is steadily going up. My solar is not fully working right. And you have a lean against my home
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User's recommendation: Stay away from solar

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